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You will be automatically notified by email when we have despatched the item and you can track this on your my order status. In some cases, the game may need to be professionally cleaned if any scratches are evident and we will do this to ensure you get the best product in good condition..

A. Sorry but we cant do this. All we suggest is that you make another order. If we have not despatched the first item, we will send together.

A. Click on Order Status from the top right of any page and it will show you the status of every order you've placed and whether the order was processed, shipped, backordered, deleted or cancelled.

A. Please contact us with your order number and the incorrect title and we will gladly replace or refund the item. Sorry!

A. Please contact us immediately with your order number and username with as much information as possible.

A. Please contact us if you haven't received an email within 30 minutes of placing your order (usually you will get it immediately, but some services such as Hotmail can take longer).

Our customer service reps are always able to determine if your email confirmation somehow was skipped, or if your order just plain didn't go through.

We also recommend that you double-check the spelling of your email address.

A. Once we receive your return, we will contact you via email to notify you that your refund has been processed.

A. Credit is applied to your account on receipt of your items and testing the products.You will be sent an email also when we have received the item. If you have any issues,contact us with the relevant order number.

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Of course! When we recieve your item, your account is credited with the amount plus postage credit. You can then either spend this credit on other items or simply cash out in your account page.

Choose whether you want payment via paypal (less their fees) or by cheque (we charge 50p to cover handling charges), bank transfer (we will pay into your account at no cost - if you want this, when you cash out, please email us with details) and we do the rest!

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We're sorry to say that Tradeyourstuff.co.uk can only accept items that are in good condition. If the appearance of a DVD or video game is questionable to you, then it's probably something we wouldn't be able to accept.

Catching this before you send your items in to us will save us all a little time and effort.

Remember, any items you wish returned to you will have to be shipped back at your expense.

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We reserve the right to make these determinations of quality. All used items are inspected and sorted by trained professionals who want what you want: great entertainment at affordable prices.

Any trade-ins that are refused for any reason are returned to you at your cost.

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All products sold to Tradeyourstuff must be in good condition.

Items cannot be scratched, cracked, chipped, skipping, or missing artwork.

Video games must include the booklet, contact us if this is not the case.

Promotional items, DIVX DVDs and CDRs (recordable CDs) will not be accepted.

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All cds, dvds and games purchased from our customers are considered pre-owned. Even if you haven't played it, opened it, still has the original price tag on it, you will get the same regardless of it being new or used. Sorry!

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Add all items to your cart, checkout and an email is sent with the order number and the address to send your items to. Simply send it to us and on receipt, you will be emailed and your account credited. Any questions, contact us.

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Unfortunately not. We are currently only buying items off people in the UK.

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Please try to send out asap, the quicker you send, the quicker you get your credit/money!

We will email you after 5 days to see how things stand if we havent received. Any orders not received or when we havent heard from you in 10 days will be cancelled and you will have to order again and the cash amount you get for games may have changed..

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As you are making payment for some items with your own games/dvds, we will send out on receipt of the items you have sold to us.

We will put your items aside so no-one else can purchase them.

If we dont receive your items within 5 days, we will contact you and you can either purchase the items you want outright or we will make them available to others.

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This depends on which method of postage you choose to send us your items. We aim to check in all items within 24 hours of receipt (may be longer during busy times but we will let you know if this is the case)of the items and crediting your account. Please note that games are sent into a PO Box address held with royal mail - sometimes there are delays in games arriving to this address but we can chase up if you feel that an item you have despatched hasnt arrived yet.

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This is up to you! We give you a postage credit per item, something none of our competitors do.

The quicker you send out, the sooner we get the items and the sooner you get your credit and cash.

We recommend you send recorded delivery to ensure compensation or at the very least obtain proof of delivery from the post office. This will ensure that if it gets lost, you can claim compensation from them.

It is your sole responsibility in ensuring the items get to us safely, so if you send recorded, you can track the delivery. Entirely up to you!

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Yes we do! We will give you a postage credit per item to help towards posting. Cant say fairer than that!

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www.tradeyourstuff.co.uk completely guarantees all of its merchandise to be free of defects. If you are unhappy with the condition of an item we sent you, simply contact us within 10 days of delivery and we will either replace or refund the product.

When making a return request, please provide us with the following info: 1. Your order number 2. The title(s) you wish to return 3. The reason for the return

We will then provide you with a Return Merchandise Authorization (R.M.A.) as well as the necessary instructions for returning the item(s) to us. Please note that we can only accept returns that are the result of an error by us or if the item is defective.

If you selected the wrong item, or it turned out to be something other than you expected, you're always welcome to sell that item back to us in a future order.

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Please contact us and we shall see what we can do. We are constantly updating the database of products and sometimes we miss some, let us know and we will get it on there!

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Currently, we only sell internationally. If you are from abroad, you cannot purchase through this site, contact us with the item you want to purchase and we will try to come to some sort of arrangement.

Additional postage will be charged of £3 extra per item but contact us first nevertheless.

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If your purchase is not covered by credit recieved from selling items to us, then you must pay via debit or credit card. We may in certain instances accept cheques or postal orders. Contact us if you wish to do this and we shall see what we can do.

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Security for all is our highest priority. All payments are made on NOCHEX's secure servers using the highest level 128 Bit SSL encryption and bank approved connections to the payment gateway. The payment gateway (Nochex) supports leading fraud prevention services including CVV2 security codes.

When you type in any card information, our secure servers ensure all details are encrypted at your browser before they are send to us. While your order is being processed, we store your contact details in order to deliver your items. Payment card details are sent directly to the bank for processing and are not retained on any of our servers.

Shop with comfort on our site, knowing all details are kept safe and secure and on making an order, the item will be over to you as soon as payment has been processed by the bank. For more information regarding the payment gateway - visit www.nochex.com.

We accept secure payment by most credit and debit cards - Mastercard, Visa, Switch Maestro, Solo, Delta and Visa Electron.

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Click MY ACCOUNT from the top right of any page -- log in if you haven't already. From here you have the option of editing your account information or changing your shipping and/or billing address. When finished, click on SUBMIT.

Your account information will be updated for your next shipment. Please note: Your new account information will be used on your NEXT ORDER. If you need to change the information for a previously placed order, please contact us.

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To review your account, click MY ACCOUNT from the top right of any page -- log in if you haven't already. From here you have the option of editing your account information or changing your shipping and/or billing address.

To review your orders, click on ORDER STATUS from the top right of any page and it will show you the status of every order you've placed and whether the order was processed, shipped, backordered, deleted or cancelled.

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Setting up an account is easy and it only takes a minute. From our sign up page, you'll need to enter a few pieces of information to establish your personal account. We won't ask you for your shipping and billing information until you place your first order. Please know that all of your personally identifiable information is private and will not be shared with or sold to any external parties.

Click MY ACCOUNT from the top right of any page if you ever need to make changes (i.e. a new shipping address or different credit card information).

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Wish Lists are where you can store items that you really want for yourself or friends and family for future purchases.

Throughout the website, you will notice "Add to Wish List" and "Notify me!" links. If a title is out of stock, a "Notify Me" link will appear. Clicking on the "Notify Me!" link will tell us you are interested in that item. When that item becomes available again, we will send you an email to let you know.

How to make a Wish List:

1. Search for the items you really, really want.

2. Click on the "Add to Wish List" or "Notify me" button.

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Your sellbox allows you to build your own collection list online.

You can add all your games and dvds and these will stay on your collection list online, which you can then print out!

Then not only will you have a list of your collection, but you can see what we will pay for it!

Quite easily, turn your collection into cash by just clicking the sell buttons next to each item.